Terms of Service

Welcome to Sparkle Elite Cleaning! We appreciate the opportunity to care for your home and value your trust. These Terms of Service are here to set clear expectations and help everything run smoothly.

By scheduling services, accepting a quote, or permitting our team to clean your home, you agree to these Terms of Service.

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💲 Money & Payment Policies

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Section 1: Payment Terms

If service is discontinued due to non-payment and you have not completed any required minimum recurring cleanings tied to a promotion (see Section 5), your initial deep cleaning will revert to the full price and the promotional discount amount may be added to your balance.

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Section 2: Deposits

A $25non-refundable deposit is required to reserve your first appointment.

• If the appointment is canceled with less than 2 business days’ notice, the deposit will apply as the cancellation fee described in Section 6.
• If at least 2 business days’ notice is provided, the deposit may be applied to one rescheduled appointment, as long as it is rescheduled within 14 days of the original date.
• Additional reschedules, or failure to rebook within 14 days, results in forfeiture of the deposit.

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Section 3: Rate Adjustments

Sparkle Elite Cleaning may adjust service rates. Any changes will be communicated in advance before taking effect.

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Section 4: Pricing Estimates

Estimates are provided sight unseen unless we perform an in-person walkthrough. If additional labor is required due to home condition, inaccurate booking details, or changes in scope, an adjustment may be needed. If an adjustment is required, we will explain the reason and confirm the updated price before proceeding.

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Section 5: Deep Cleaning Discount with Recurring Service

If you accept a promotional discount on an initial deep cleaning as part of a recurring service agreement, that discount applies only if the agreed number of recurring cleanings is completed. If the minimum number is not completed, the initial deep cleaning will revert to full price and the promotional discount amount may be charged to the payment method on file. Promotion details are provided in writing in your quote/confirmation.

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📅 Scheduling & Access

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Section 6: Cancel / Skip / Reschedule Policy

Definitions

• Reschedule: Moving an appointment to a different date at the client’s request.
• Skip/Cancellation: A scheduled cleaning does not occur at the client’s request.
• Schedule Continuity: Recurring cleanings are reserved within our rotating weekly / bi-weekly / every-4-weeks routes.

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Policy

• With at least 48 business hours’ notice, rescheduling within the same scheduled week is fee-free (subject to availability).
• If you move one appointment outside its scheduled week, you may avoid a fee by keeping the next appointment on its original recurring rotation.

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Breaking Schedule Continuity
If a request pushes future visits out and disrupts more than one reserved slot, continuity is broken.

In these cases, a Schedule Continuity Fee equal to 33% of your regular cleaning price may apply.

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Late Cancellations

• Less than 48 business hours’ notice: 50% of the service rate will be charged.

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Inaccessible Homes

• If our team arrives and cannot access the home, 100% of the service rate will be charged (reserved time and staffing cannot be recovered).

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Impact of Skipped or Canceled Cleanings
If a cleaning is skipped/canceled, the next completed visit may require extra labor. If additional time is needed, we will notify you before charging any additional amount.

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Section 7: Home Access

Clients must provide a reliable way to access the home (keypad, lockbox, garage code, or key). If you prefer to be home, you may let the team in directly.

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Section 8: Holidays

We are closed on New Year’s Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. If your cleaning falls on a closure date, we will contact you to reschedule.

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Section 9: Weather

For safety, Sparkle Elite Cleaning may adjust routes or close during severe weather. If this affects your appointment, we will contact you to reschedule.

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🏡 Service Delivery

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Section 10: Pets

Please secure anxious, protective, or escape-prone pets in a separate area. Friendly pets may remain out if safe. Share pet names and any handling notes so our team can work calmly and safely.

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Section 11: Supplies and Equipment

Sparkle Elite Cleaning provides standard cleaning supplies and equipment. If you prefer we use your products/equipment, you must arrange this in advance and have items accessible at the appointment.

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Section 12: Preparation for Cleaning

Please declutter surfaces (clothes, toys, dishes, etc.) before we arrive. We do not clean areas that are heavily cluttered (for example, surfaces more than 50% covered). Only accessible areas will be cleaned. If you’d like us to handle light tidying/decluttering, it can be added for an additional fee (when feasible).

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Section 13: Cleaning Services

Service options may include:

• Move-In/Move-Out Cleaning: Detailed cleaning, including inside appliances and/or cabinets only when included in the booked scope. Electricity and water must be available. If utilities are off, the appointment may be treated as a late cancellation under Section 6.
• Deep Cleaning: Detail-focused cleaning (baseboards, door frames, ceiling fans, blinds excluding certain types like mini-blinds), with extra attention to kitchens and bathrooms.
• Recurring Cleaning: Weekly / every 2 weeks / every 4 weeks maintenance cleaning, focused on upkeep. Deep-detail work is reserved for deep or move cleanings.

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Exclusions & Scope
Unless specifically added, we do not provide: carpet cleaning, exterior window cleaning, wall washing, dishwashing, laundry, hazardous cleanup, heavy lifting, or cleaning rare/fragile/irreplaceable items. Interior cabinets/drawers and inside appliances are only included when booked or approved as add-ons.

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Add-Ons
Add-on services may be available for an additional fee. Options will be listed in your quote/booking confirmation or confirmed at scheduling.

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Section 14: Photography

We may take before/after photos during deep cleans, move cleanings, or when unusual conditions are present. Photos are for training, documentation, and quality control and should avoid personal/private items when possible. Clients may opt out in writing; however, our Satisfaction Guarantee (Section 15) may not apply if photos are not permitted and verification is not possible.

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Section 15: Quality and Satisfaction Guarantee

If you are not satisfied, contact us within 24 hours of your cleaning. We will return to re-clean any areas you report, as long as those areas were included in the original scope of work. By agreeing to these Terms, you agree to allow us the opportunity to re-clean. Credits or refunds are not provided in place of re-cleaning.

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🔒 Protections & Agreements

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Section 16: Employees and Insurance

Sparkle Elite Cleaning cleaners are trained professionals. Where applicable, team members may be employees or authorized team members working under our processes and standards. We maintain appropriate business insurance coverage for our services.

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Section 17: Valuables and Restricted Areas

Store valuables, heirlooms, and irreplaceable items before our arrival. A closed door indicates the area should not be cleaned unless you tell us otherwise. If doors are closed for other reasons (like pets), notify us so we can update notes.

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Section 18: Breakage and Damage

If damage occurs, our team will notify our office promptly. Sparkle Elite Cleaning may repair, replace, or compensate as appropriate. Demonstrated value may be required for settlement. We are not responsible for damage related to non-standard mounting methods (adhesives/tape), items that are unstable or improperly installed, or pre-existing damage (wobbly furniture, loose blinds, worn fixtures, etc.).

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Section 19: Safety

For safety, our team cannot move items heavier than 15 lbs. Please move heavy furniture if you want behind/under areas cleaned. We use a step ladder or extension tools but cannot exceed safe working heights. Shoes are worn for safety. Smoking is not permitted around the team during service. We do not clean hazardous/unsanitary conditions including bodily fluids, pest infestations, rodent droppings, litter boxes, kennels, or animal enclosures.

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Section 20: Confidentiality

Client information is treated as confidential and is not shared outside what is necessary to perform services.

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Section 21: Non-Solicitation Agreement

To protect the investment in hiring and training, you agree not to directly hire or solicit current or former team members of Sparkle Elite Cleaning for home-related services for 12 months after your last service date. If this policy is violated, a $5,000 recruitment and training fee is due within 30 days of notice.

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Section 22: Termination of Service

Clients may end services at any time, subject to the cancellation policy (Section 6) and any promotion requirements (Section 5). Sparkle Elite Cleaning may also end services, with reasonable effort to resolve issues first when appropriate.

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