Privacy Policy

Sparkle Elite Cleaning (“we,” “us,” “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, share, and protect your information when you visit our website, contact us, or use our services.

If you have questions, contact us at:
Email: sparklecleaning728@gmail.com
Phone: (214) 425-3773
Service Area: Royse City, Texas and surrounding areas

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1) Information We Collect

A. Information you provide to us

We may collect information you submit when you:

• Request a quote or book a cleaning
• Fill out a form on our website
• Call, text, email, or message us on social media
• Pay an invoice or provide billing details

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This may include:

• Name
• Email address
• Phone number
• Service address
• Cleaning preferences and special instructions
• Access instructions (e.g., gate code, lockbox, keypad code)
• Billing details (processed by our payment provider)

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B. Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Device type, browser type
• Pages viewed and time spent
• Referral source (how you found us)
• General location (city/state)

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This data is typically collected via cookies and analytics tools.

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2) How We Use Your Information

We use your information to:

• Provide quotes, schedule service, and deliver cleaning services
• Communicate with you about appointments, updates, and service issues
• Process payments and send invoices/receipts
• Improve our website, services, and customer experience
• Respond to questions and requests
• Prevent fraud, protect security, and enforce our policies
• Comply with legal and tax requirements

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3) How We Share Your Information

We do not sell your personal information.

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We may share information only as needed with:

• Service providers that help us operate (payment processing, website hosting, scheduling tools, email/SMS tools, analytics)
• Professional advisors (accountants, attorneys) when necessary
• Legal authorities if required to comply with law or protect rights/safety
• Business transfers if we are involved in a merger, acquisition, or sale (your data may transfer as part of that transaction)

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4) Payments

Your payment information is handled according to the payment provider’s privacy and security practices.

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5) Cookies and Analytics

We may use cookies and similar technologies to:

• Remember preferences
• Understand how people use our website
• Improve marketing performance and website functionality

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You can control cookies through your browser settings. Disabling cookies may affect site functionality.

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6) Text Messages and Email

If you provide your phone number or email, we may send appointment reminders, confirmations, service updates, invoices, and customer support responses.

• Email: You can opt out of marketing emails anytime using the unsubscribe link (if included).
• SMS/Text: You can opt out by replying STOP (if applicable).

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We do not send marketing spam, and we aim to keep messages relevant to your service.

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7) Photos in the Home (If Applicable)

In some situations (such as quality control, documentation of service, or unusual conditions), we may take before/after photos. We aim to avoid capturing personal or sensitive items. Photos are used for internal documentation, training, or customer communication when relevant.

If you prefer we do not take photos, contact us in writing before your appointment. Note: opting out of photos may limit our ability to verify certain service issues.

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8) Data Security

We take reasonable administrative, technical, and physical steps to protect your information. No system is 100% secure, but we work to prevent unauthorized access, disclosure, or misuse.

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9) Data Retention

We keep personal information only as long as needed to:

• Provide services
• Maintain records for business and tax purposes
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

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10) Your Privacy Rights

Depending on where you live, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information (subject to legal exceptions)
• Opt out of marketing communications

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To make a request, contact us at sparklecleaning728@gmail.com.

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11) Children’s Privacy

Our services and website are not intended for children under 13, and we do not knowingly collect personal information from children.

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12) Third-Party Links

Our website may link to third-party sites (social platforms, payment pages, scheduling tools). We are not responsible for their privacy practices. Please review their policies directly.

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13) Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted on this page with a new effective date.

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14) Contact Us

Sparkle Elite Cleaning
Email: sparklecleaning728@gmail.com
Phone: (214) 425-3773

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